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Spring Journal

Volume 31, Issue 1

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Creating an emergency response plan that truly works when you need it requires research, thought and consideration — and a great deal of flexibility.

It’s practically impossible to consider every type of disaster that could occur or to plot all of the variables. The best you can hope for is to create a plan that takes into account broad strokes for any type of disaster. This foundation allows you to build smaller scenarios for specific events, utilizing them as needed to create an ad hoc preparedness plan that is both expansive and flexible at the same time. There are some key considerations that you’ll need in this adaptable foundation, including emergency communication strategies, training development and drills, plan adaptations for different scenarios and continuous evaluation and review processes.

Emergency Communication Strategy

Maintaining a clear line of communication is critical throughout any emergency, allowing you to stay in touch with both internal and external stakeholders and provide necessary information to your audience. When there are only moments to make a decision that could mean life or death, you want to be sure that you have everything in place before you need it. Having a sophisticated push notification option at your fingertips provides you with the ability to send different messages to various audience segments, ensuring that everyone receives the right message for their needs at a particular time. Creating the messages that you want to send before you need them is only the first step. You also have to assure that everyone on your emergency management team fully understands your platform and is able to use it seamlessly when they need to.



Our world has gone global and mobile at a drastic speed in the last decade.

Giving your employees the right tools and amount of accessibility is vital to the success of your organization. Here are some of the leading technologies and tools that can assist your employees in achieving significant gains in the mobile workforce.

Go Big on Mobile Technology

Let’s talk tech. Providing a mobile phone for voice calls and texting is not enough if you want to stay truly connected with your remote workers. In a review of the TRaD Works Forum by Inc. magazine, ways you can elevate your mobile technology includes providing your workers with virtual toolkits on their mobile devices.

The virtual toolkit consists of a variety of technologies and services readily available to any person who joins your mobile workforce. The toolkit can be easily uploaded to your company phones or mobile devices. Toolkits often include apps for file sharing, project management, emergency notification, virtual meetings, and video chats. Having the toolkits ready in advance speeds implementation when a new employee is onboarded.



Monday, 16 April 2018 15:05

Data Is Power: Wield It Wisely

The Importance of Digital Vendor Management

As the digital landscape grows and changes, businesses rely on an increasingly sprawling network of third, fourth, and fifth parties to render final, consumer-facing content. Chris Olson, CEO at The Media Trust, explains why a sound digital vendor management strategy is so crucial not only for compliance purposes, but also for brand health.

The digital age breeds constant change – none more powerful than the availability of data and, more specifically, the ease of collecting and using personal data. For industry, this data has the power to both accelerate new opportunities for growth and act as an anchor to drag down momentum. In an era where businesses prize data and guard against its misappropriation, its troubling that this discernment doesn’t carry over to the digital environment, where countless third parties and partners on enterprise websites and mobile apps have access to personal user data, often without a company’s knowledge.

Impending regulations and the changing political landscape require a more cautious approach to the collection, use and sharing of personal data. Threats of not only hefty fines, but also long-term reputational damage induce enterprises to take a closer look at their own websites and mobile apps to understand exactly which partners execute code and which capture personal data. This basic knowledge — standard elements in a vendor risk management program — could very well be the key to mitigating future troubles if adapted for a digital-first economy.



(TNS) - A likely change in federal reimbursement policy for local governments' disaster-related costs could impose a new financial burden on county governments.

Currently, school districts and county governments submit their costs associated with hurricanes or other natural disasters separately to the Federal Emergency Management Agency.

The Manatee County School District — which opened 24 campuses as shelters prior to Hurricane Irma in September — submitted to FEMA documentation for more than $1 million just in labor costs. It has yet to be reimbursed and is still calculating other expenses associated with its feeding and housing more than 25,000 evacuees.



Friday, 13 April 2018 14:43

You’re Doing It Wrong: BCM Metrics

There are few things more important than the willingness to work hard when it comes to building a top-flight business continuity program. However, I am sorry to report that hard work is not enough. In fact, sometimes it can lead you into a ditch.

How so?

The answer is when people are so intent on working hard that they forget to make sure what they are doing is actually useful for accomplishing their primary goals.

As John Wooden said, “Never confuse activity with achievement.”

I mention the foregoing because I wanted to talk about BCM metrics today, and metrics is one area where, in my experience, people are especially likely to confuse effort with results.