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Summer Journal

Volume 31, Issue 2

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Businesses must make availability of IT services a boardroom issue because there is growing evidence of employee frustration and resentment when systems are unavailable, according to research from Imperial College.

Many staff now expect systems to be accessible whenever they want and from any device, according to Nelson Phillips, professor of strategy and organisational behaviour at Imperial College London. “Information and systems should be available at all times," he said.

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