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Do you use Skype, Tinychat (tinychat.com), or something similar for video calls?

Do you make those calls from your office, perhaps a home office?

Do you ever look at the image YOU are sending?

If not, it might be a good idea.

A fellow with who I video chat has a huge window behind his desk. When the blinds are open and the sun's bright, his features can't be discerned. When the blinds are closed, the office is dark and it's hard to discern his features.

http://johnglennmbci.blogspot.com/2013/01/erm-bc-coop-background-check.html