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Spring Journal

Volume 31, Issue 1

Full Contents Now Available!

As we've seen with Superstorm Sandy in the Northeast and storms on the West Coast, natural disasters can happen anywhere, at any time. Even though we receive advanced warnings of these impending events, there is no way to predict when IT issues will occur due to human error or malicious acts.

Who can predict how a lack of coffee might affect an individual's decision to flip the wrong switch on a server or if the cleaning person might accidentally unplug a server to vacuum the data center? And of course, as the service provider, you will get that middle-of-the-night call from an angry customer whose network has crashed.