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Spring Journal

Volume 31, Issue 1

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Research commissioned by SunGard Availability Services,has revealed that only 40 percent of UK organizations think an inability to deliver availability will result in them losing customers. This comes despite widely-publicised customer discontent following recent high-profile business service delivery failures: whether systemic or technology related. The research, conducted by Vanson Bourne in July 2012 among 250 senior decision-makers from organizations with 250-1000 employees in the UK, further explores whether this is something born out of complacency or naivety.

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