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Volume 32, Issue 1

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Friday, 15 February 2019 15:05

2018's outages: what are the lessons for 2019?

Doron Pinhas looks at the common factors behind various high-profile technology outages in 2018 and proposes a practical approach which will help organizations reduce unplanned downtime in 2019.

Flying these days is almost never a pleasure, but in 2018, it was a downright nightmare with dozens of glitches and outages that kept planes grounded. 2018 wasn't such a great year for other industry sectors as well. Financial service customers also had a rough year accessing their funds and performing urgent financial transactions. In the UK, for example, banks experienced outage after outage. Three of Britain's biggest banks - HSBC, Barclays and TSB - all experienced outages on a single day, making online banking impossible, and there were dozens of other incidents peppered throughout the year.

And if your business lives on cloud platforms and SaaS, you might have found yourself running ragged at times trying to access your IT with all of the major cloud platforms suffering from outages throughout the year as well.

It may be 2019 now, but the fundamental gaps that led to those service disruptions haven't been resolved, so we can expect more such outages this year, and probably every year until companies figure it out – which, if you’re a business continuity or IT professional, raises the question: what should I do to avoid outages?

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https://www.continuitycentral.com/index.php/news/technology/3728-2018-s-outages-what-are-the-lessons-for-2019