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Volume 31, Issue 1

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Wednesday, 21 February 2018 16:05

7 Tips To Evaluate In-House Investigations

How Effective and Efficient is Your Process?

In-house investigation teams are expected to be agile to be able to help organizations in addressing cases that come from whistleblowing channels and sustaining the ethical standards of the organization. By supporting your investigation teams with measures to assess effectiveness and efficiency you can help make the teams more agile and enable them to deliver better results.

The efforts of in-house investigation teams are integral to upholding organizations’ ethics and compliance. These teams must navigate through mazes of evidence to uncover violations and take appropriate disciplinary actions. With more cases, evolving case trends and increased expectations of senior management and boards of directors, investigation processes need to be dynamic, effective and efficient. However, unlike other processes, measuring effectiveness or efficiency in this process can be difficult.

Measuring effectiveness means assessing whether the efforts of the investigation team result in visible changes in the ethics environment or types of cases it sees. Measuring efficiency means assessing how long it takes to close the case and recover from fraud losses.

Organizations can use these tips to evaluate the effectiveness and efficiency of their in-house investigation processes: