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Tuesday, 12 June 2018 14:43

911 Center a Critical Link to Public Safety

(TNS) - Imagine a job that involves managing the worst day of someone’s life dozens of times every day. Answering phone calls from scared or angry people for 10 hours or more at a time and coordinating a rapid response from multiple agencies. One mistake or misstep could have potentially fatal consequences.

This is the job description of a 911 dispatcher.

“They are a critical link in the public safety chain that is often overlooked because they’re not driving police cars or fire trucks,” said Flathead Emergency Communications Center Director Elizabeth Brooks. “They’re the first responders. They’re the first on scene even though they’re not physically there, and the quality of your response often starts with a skilled 911 dispatcher.”

However, the voice answering the phone belongs to a human being, one that must find a way to handle every crisis that occurs within their community.