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Volume 31, Issue 1

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Tuesday, 30 January 2018 15:22

Airlines’ websites and apps often fail. Yet 84 percent of American travelers may rely on them during the travel process

You can’t check in for your flight on the airline’s app. The website won’t let you buy the plane ticket you wanted. The app can’t tell you whether your flight is on time.

Unfortunately, technology glitches and outages like these are all too common. In 2017 alone, there were six major U.S.-based airline outages caused by IT failures. We all rely on services that make our lives easier, often seamlessly. But all of them depend on IT, and IT can—and often does—fail.

How do you typically book tickets for air travel?

That’s an issue with severe consequences for airlines, especially since 84 percent of American travelers in a recent survey say they use an airline’s website or mobile app during the travel process.

...

https://blog.sungardas.com/2018/01/airlines-websites-apps-often-fail-yet-84-percent-american-travelers-may-rely-travel-process/