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Volume 32, Issue 2

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Thursday, 04 April 2019 16:14

CUSTOMER SUCCESS: THE MOST CRUCIAL ELEMENT TO AN EMERGENCY NOTIFICATION SYSTEM

You’ve just invested in an emergency notification system. You’re eager to get the software up and running to keep your people safe, informed, and connected. But you hit a brick wall: you’re told the training will take two weeks, support is already unresponsive and costs extra, and integrating employee data? A complete debacle.

In the world of emergency communication software, a provider’s customer success capability has powerful implications. Quick setup is essential when you’ve got people and assets to safeguard.

Some Common Onboarding Pain Points

Unfortunately, organizations often face onboarding hurdles when they purchase mass notification software. In part, this can be attributed to outdated software and a cumbersome user experience that doesn’t facilitate an easy setup process. Oftentimes, however, a lack of dedicated support and a customer success focus adds undue burden to new buyers. Here are some common pain points organizations face when interacting with a poor support model:

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https://www.alertmedia.com/blog/mass-notification-feature-customer-support/