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Volume 31, Issue 1

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Thursday, 30 November 2017 16:41

Data Integrity: Ensuring Your Critical Business Information Is Reliable and Recoverable

I am a big coffee drinker, so I naturally found it interesting last week when I talked to someone who told me about a persistent problem he had at a coffee shop where he used to work. He said the shop had a nice atmosphere and friendly staff, but their approach to training was very casual, with the result that new baristas would learn to make drinks the wrong way—and then go on to teach those incorrect methods to the people hired after them. The upshot was, the staff all had different ideas on the right way to do things, and the customers never knew what they were going to get.

As a coffee lover, I found this story unnerving. But as a business continuity consultant, I found it all too familiar.

The reason isn’t because I do a lot of work with neighborhood coffee shops. It’s because I see the same problem over and over again in company training programs that have a bearing on business continuity.

And nowhere is this more true than in the area of data integrity.