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Volume 32, Issue 2

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Monday, 01 April 2019 15:04

Does Your Employee Experience Create Happy Warriors?

Last month, my colleague Dave Johnson and I published a report that shared a better way for companies to measure the quality of their employee experience. The Employee Experience Index rests on years of research by Dave and myself but also incorporates findings from academic studies that update what we know about what makes a great employee experience.

We now have two years of data back, and it’s clear what factors matter most to employees about their experiences working for a company. Companies must empower, inspire, and enable their employees. Think of factors like granting employees freedom to decide how to do their jobs, or inspiring belief among employees in the core mission and values of the company, or that the IT department helps them be productive. It turns out that these are some of the most important elements of an employee experience to get right.

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https://go.forrester.com/blogs/does-your-employee-experience-create-happy-warriors/