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Friday, 03 May 2013 16:14

How to Close Your Next IT Outsourcing Deal: Handshake vs. Contract

CIO — Would you trade your thousand-page outsourcing contract--the one that provides commitment, certainty, and clear-cut requirements and pricing--for a much simpler master services agreement and a handshake with your IT service provider?

Thomas Young, partner at outsourcing consultancy and research firm Information Services Group (ISG), thinks you should.

For years, outsourcing industry experts have likened a successful outsourcing relationship to a happy marriage--one that requires mutual hard work, assurance and respect to last in the long term. But rather than marrying your next outsourcing provider, Young argues, why not take the outsourcer out on a date and see how things go?