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Volume 30, Issue 1

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Wednesday, 21 August 2013 17:06

How to Improve the Lousy Communication of the Communication Age

Ah, the irony. We have all of these incredibly cool communication tools at our fingertips, and most of us are probably far lousier communicators now than we were before all of these tools came along. If things keep going the way they are, at some point, we’re all going to become babbling idiots who use yet undreamed of devices to convey our babbling.

Maybe what we need is a counterintuitive approach to reverse the trend. If so, Geoffrey Tumlin might have found the key. Tumlin, a communication consultant and author of the new book, “Stop Talking, Start Communicating,” contends that shoddy communication may be ubiquitous, but it’s not inevitable. Here are 10 tips he’s come up with to help save us from ourselves:

Back up to go forward. Try to remember how we communicated before we got our new devices. The digital revolution facilitated hypercommunication and instant self-expression, but, ironically, made it harder for anyone to listen. There’s just too much “chatter clutter” getting in the way—just consider the frenetic activity happening on Twitter at any given moment. To make the most of our conversations, we need to remember how we connected effectively with others before we had smartphones and computer screens to “help” us. Specifically, we should implement three guiding habits: Listen like every sentence matters, talk like every word counts, and act like every interaction is important. These points will help you be more present in conversations and will improve your ability to communicate effectively.