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Volume 30, Issue 1

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Thursday, 16 March 2017 15:20

Is Facebook Listening? (And So What If They Are?)

From time to time, an anecdote comes across our desks that, as researchers, we find hard to leave alone. A few months ago, one of these opportunities appeared, and we thought it might be interesting to lift the hood, and show you how we dig into tough research hypotheses and decide if and when to write about them. Here's what happened.

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Over a period of a few days this winter, we heard from one colleague, then another – 20 in all -- that conversations they'd had IRL ("in real life") seemingly resulted in ads and sponsored posts in Facebook. Given the state of "surveillance marketing," we weren't that surprised, until we read Facebook's T&Cs. There, the company explicitly stated that it wouldn't use data collected from a user's microphone for ad targeting. That's when we got curious.

First, we looked to the obvious: had our colleagues searched for the advertised item after having had the conversation? Had they checked into the same place as friend, at the same time? Were they on the same network -- and thus sharing an IP address -- as someone who'd searched for the product or service? We rounded up the answers to these questions, and determined that "interest-by-proxy" was an unlikely cause.

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http://blogs.forrester.com/fatemeh_khatibloo/17-03-16-is_facebook_listening_and_so_what_if_they_are