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Volume 31, Issue 1

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Thursday, 08 February 2018 18:36

ITSM and Statement of Work

With the aim of IT service management being to serve the business or the organisation funding the IT, it’s crucial that business requirements drive ITSM projects and procurement.

The tool used for this is often the Statement of Work (SOW), which lays out what is wanted and what is planned.

The challenge comes in making sure that these components are properly linked, and they also relate back to the originating business need.

Formats and contents of statement of work vary, but you can expect to find sections like these: