Fall World 2017

Conference & Exhibit

Attend The #1 BC/DR Event!

Fall Journal

Volume 30, Issue 3

Full Contents Now Available!

Thursday, 15 June 2017 19:10

Lessons Learned From The Recent British Airways Outage

Like many others, we are trying to wrap our heads around the recent British Airways outage, an event so far-reaching and arguably avoidable that it’s difficult to believe such a thing can happen — yet it did. While , this event provides some good lessons for everyone. It’s a reminder that bad things can happen, even to a good organization. You need to be aware of the risks to your own technology and business and defend against them before they harm your business and your customers.

As a rough estimate, .[i] , to say nothing of the reputational damage and other indirect losses. It might take the airline a few quarters to recover fully. Public memory is short, and the beleaguered traveler is forgiving, but a three-day no-show is extreme. BA execs will get to the root-cause analysis soon, but the event (and historical failures at airlines in general) provides a bonanza of lessons for execs everywhere who want to better equip their organizations to handle such exigencies.

Here’s should do:

...

http://blogs.forrester.com/naveen_chhabra/17-06-15-lessons_learned_from_the_recent_british_airways_outage