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Volume 30, Issue 1

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Friday, 23 August 2013 22:07



Outsourcing, co-location, leasing, COO / CFO absorption of the CIO role, cloud computing and so on are the topics littered across the landscape of today’s IT world. Reading an article recently sparked a long running exposed nerve I have endured painfully throughout my career in this industry, IT. While it is absolutely true that we should not bind ourselves within the borders of our thought, nor our physical location. The truth resounds in a deafening roar, “Do not forget the human element!” People are still a part of this technological world. Processes certainly support people and are automated by technology; however, this does not take the place of the communion that occurs between people.

Regardless of the business model, remote operations are attractive due to the low cost component of the equation. Those that are skeptical about IT ever providing bottom line benefit if kept in house can now relax. I am not out to debunk the bottom line cost reduction that outsourcing, cloud computing, or other forms of remote operations contribute. IT must evolve (http://wp.me/p3JnQK-12). In fact, I am a big believer in cost reduction. The issue at hand is how to “communicate” within the context of our ever-digitizing world. We cannot lose the communion portion of that word, communicate.