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Volume 32, Issue 2

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Wednesday, 20 February 2019 15:05

Small Business Banking Has Been Disrupted (And There’s No Going Back)

Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers. But Forrester’s newest research reveals that executives should be just as worried — perhaps even more worried — about another market that is being upended: Small business banking.

Small and medium-sized businesses (also called small and medium-sized enterprises or SMEs) are crucial sources of revenues and profits at most banking providers, so the prospect of bank brands losing their relevance among SMEs should keep bankers awake at night.

Here are just a few of the insights you’ll find in our new research report: