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Spring Journal

Volume 31, Issue 1

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Monday, 26 February 2018 15:54

The Criticality of Building Trust Through Lasting Relationships

I looked in the mirror and couldn’t believe I had waited so long to get my hair cut. As I packed for a business trip the following day, I sighed and opened Google Maps on my phone. “B-A-R-B-E-R” I typed and clicked search. 23 entries popped up, none of them familiar to me. I clicked through a few, reading the reviews and checking out the websites to see who wasn’t going to charge me an arm and a leg but also wouldn’t make me look like Beaker from the Muppets. Naturally, I had waited until noon on a Saturday, so I had to toss a few options out immediately for various reasons: some closed at 2pm, some weren’t open at all, others were a week out for appointments. “Who makes an appointment to see a barber?” I asked myself.

Post-haircut the following day, I pondered why I was having such a hard time committing to a new barber or even looking for one. I had a 17-year relationship with my previous barber who retired the end of December. I can’t blame him as he’s had his business since the 80’s and saw an opportunity to take some time to enjoy life and not work almost every day of the week. However, I kept coming back to the fact that it was just so easy and painless to get my hair cut when he was open.