Why have some organizations been around for hundreds of years while others last only five minutes? The key is to create success that lasts. ISO 9004 gives guidance to help companies achieve “sustained success” and has just reached a crucial stage in its revision process.
ISO 9004, Quality management – Quality of an organization – Guidance to achieve sustained success, is currently under revision and has just reached Draft International Standard (DIS) stage, meaning that interested parties can submit feedback on the draft before its final publication in 2018.
The standard provides a framework based on a quality management approach, within which an organization can achieve ongoing success through identifying its strengths and weaknesses, and opportunities for improvements or change. It offers guidance for enhancing the overall quality of an organization by improving its maturity level, namely in terms of its strategy, leadership, resources and processes.