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Volume 31, Issue 2

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Friday, 10 August 2018 14:33

They Work Overtime Answering Fresno's 911 Calls. How Could They Answer Calls Faster?

(TNS) - Fresno Police Department’s dispatchers answer every type of 911 call made within city limits — among other responsibilities.

They answer calls for medical aid, reports of fire, or when people report violent crimes like shootings and homicides. They take non-emergency calls, like when people call 911 looking for police detectives or to check a pending case.

They take the call when a suicidal person asks for an officer to arrive before their family finds their body. They answer the call when rape victims report the crime — sometimes as it’s happening.