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Wednesday, 06 March 2019 15:33

Water Outage: City Receives 24K Comments, 12K Calls During Emergency

(TNS) — The city of Dayton, Ohio received more than 12,000 phone calls during its nearly catastrophic water main break emergency that happened Feb. 13-15.

The cause of the break still isn’t known, since city crews still haven’t been able to inspect the line because of high river levels.

The city said it has been monitoring the river daily and would evaluate again Monday.

Though it wasn’t an especially long emergency, it was an intense time in Dayton.

In 72 hours, Dayton’s water dispatch center received 8,958 calls, or about 20 times the number it receives in a typical week at this time of year. Dispatch handled 393 calls in the last week of January and 463 in the first week of February.

“When this happened, our call centers were completely overwhelmed with phone calls,” said Dayton City Manager Shelley Dickstein.