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Volume 32, Issue 1

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Thursday, 06 December 2018 15:13

What Is an IT Alerting System?

Most organizations rely on their network infrastructure to support business processes.

When your system goes down, it’s likely that your business does, too. Successful organizations typically have a system in place to assist in these situations called an IT alerting system. Through an IT alerting system, you can detect and mitigate network issues fast — reducing the potential for time-consuming and costly business disruptions.

Because of the number of IT alerting solutions on the market today, many organizations find themselves trying to force fit a solution designed for emergency notification into a tool for IT incident management alerts and escalations. Unfortunately, this isn’t a good match for driving efficiency, quality and customer support. IT alerting systems require robust features to support the growing complexity of most organizations today.

Let’s break it down into the top five functions of an IT alerting system: