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Monday, 28 August 2017 19:46

When 911 Failed Them, Desperate Harvey Victims Turned to Social Media for Help

(TNS) - Bobby Lopez first tried calling 911 at about 3 a.m. Sunday.

The floodwaters that had gushed into his parents’ Houston garage were rising. The table where his mother, a partially blind and diabetic 60-year-old, sat with Lopez’s father and their 3-year-old grandchild would soon be engulfed.

He’d tried driving to them in his truck, but the roads were impassable.

Lopez said he tried calling again, and each time, he was told that dozens of people were ahead in line for help. His parents, too, had dialed 911.

So Lopez did what countless others have done in the wake of a storm that has devastated a region and overwhelmed emergency dispatchers: He took to social media in hopes that someone — anyone — would see the plea and come to his family’s rescue.

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http://www.govtech.com/em/disaster/When-911-Failed-Them-Desperate-Harvey-Victims-Turned-to-Social-Media-for-Help.html