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Volume 31, Issue 1

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Thursday, 12 April 2018 14:14

Who (or What) Do You Trust?

From vacuums that buff your floors while you sleep to drones, self-driving cars, and video games, AI is everywhere. Do you trust it?

Cutter Consortium contributors Keng Siau and Weiyu Wang recently examined the role of trust in AI, machine learning, and robotics. To set the stage, the authors define trust as either (1) a set of specific beliefs dealing with benevolence, competence, integrity, and predictability, or (2) the willingness of one party to depend on another in a highly risky situation, or (3) a combination of 1 and 2. However, that definition is best applied to human, interpersonal relationships.

Trust in a human-technology or human-machine relationship is a little different. In addition to the human characteristics (personality and ability) and environmental characteristics (culture, task, and institutional factors) that impact interpersonal trust, trust in AI, machine learning and robotics are affected by technology characteristics, including performance, process, and purpose. Siau and Weiyu explain: