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Volume 30, Issue 1

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Tuesday, 30 April 2013 15:12

Emerson Network Power Introduces Remote Diagnostics and Real-Time Communications System for Data Center Infrastructure in North America

Columbus, Ohio – Emerson Network Power, a business of Emerson (NYSE: EMR) and a global leader in maximizing availability, capacity and efficiency of critical infrastructure, today introduced LIFE™ Technology, an advanced diagnostics and IP-based communications system embedded within the company’s data center infrastructure equipment. This new technology is unique within the industry in its ability to both proactively identify problems and enable remote diagnostics — communicating those in real time to ensure a quick, efficient response. Today’s announcement marks the availability of LIFE™ Technology in North America. LIFE™ Technology is already available in EMEA and Asia.

LIFE™ Technology uses advanced service level data and IP-based communication to alert Emerson Network Power customer engineers of potential issues that may impact the life of systems within the data center infrastructure. In the event of a failure, the response would include the immediate dispatch of a service technician armed with detailed knowledge of the problem and the parts needed to fix it. This is a critical difference that could save an organization hours of diagnostics and potential downtime compared to traditional service organizations that rely upon a technician dispatched to the scene to diagnose the problem on site and locating replacement parts that may not arrive until the next day.

“LIFE™ Technology enabled remote diagnostics and unprecedented communications capabilities will help our customers save hours from failure to repair, drastically reducing Mean Time to Repair (MTTR) and minimizing or avoiding unplanned downtime,” said Dave Saliaris, vice president, Life Cycle Management Services, Emerson Network Power. “Until now, the lack of effective, real-time communication capabilities has limited the performance and wide applicability of today’s advanced monitoring and diagnostics systems. Embedded LIFE™ Technology removes those limitations and can decrease the average MTTR by nearly 12 hours.”

The system also reduces Mean Time Between Failures (MTBF) by monitoring environmental conditions and usage history and using that data — along with maintenance and service histories — to build data center and equipment profiles. Those profiles help system engineers identify conditions in which a unit may be at greater risk of failure so they may implement corrective actions before a failure occurs.

LIFE™ Technology is embedded in Emerson Network Power UPS systems sold globally. It will be introduced in Emerson cooling systems later this year and in Emerson Network Power infrastructure technologies within the next 12 months. Web card retrofit options are also available for some current Emerson Network Power UPS and cooling systems.

Based off standard data center device data and commands, LIFE™ Technology utilizes standard Hypertext Transfer Protocol (HTTP) for communication between infrastructure devices and system engineers. The use of HTTP as encapsulating protocol conforms to most common security policies at enterprise firewalls without requiring any direct manual intervention of network administrators. That makes LIFE™ Technology highly scalable and easily deployed in enterprise scenarios with standard security settings.

For more information on LIFE™ Technology or other products, solutions or services from Emerson Network Power, visit www.EmersonNetworkPower.com.


About Emerson Network Power

Emerson Network Power, a business of Emerson (NYSE:EMR), delivers software, hardware and services that maximize availability, capacity and efficiency for data centers, healthcare and industrial facilities. A trusted industry leader in smart infrastructure technologies, Emerson Network Power provides innovative data center infrastructure management solutions that bridge the gap between IT and facility management and deliver efficiency and uncompromised availability regardless of capacity demands.  Our solutions are supported globally by local Emerson Network Power service technicians. Learn more about Emerson Network Power products and services at www.EmersonNetworkPower.com.

About Emerson
Emerson (NYSE: EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. The company is comprised of five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions. Sales in fiscal 2012 were $24.4 billion. For more information, visit