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Volume 30, Issue 1

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Thursday, 23 May 2013 15:20

SMART Introduces Global Service Program

New program brings additional quality and consistency for survey, installation and maintenance services for all customers

CALGARY, Alberta – SMART Technologies Inc. (NASDAQ: SMT) (TSX: SMA), a leading provider of collaboration solutions, announces that ITEC Intelligent Service Plc. has been selected to become SMART’s Service Only Provider (SOP) in North, Central and Latin America, Europe, Middle East, Africa as well as the Asia Pacific region. The program is effective immediately and provides SMART’s customers with reliable service options through contracted installation and on-site maintenance support. SMART’s customers will benefit from ITEC’s survey, installation and maintenance services through SMART’s channel partners around the world.

With ITEC’s network of Authorized Service Partners in more than 90 countries across the globe, SMART resellers will have access to high-quality service support allowing them to combine product sales with services for expanded opportunities and profitability. SMART customers have the assurance that all services performed by ITEC will be of a consistent global standard. ITEC staff members have achieved numerous SMART Technical Certifications including SMART Factory Trained Installer, SMART Factory Trained DViT® (Digital Vision Touch) Technology Technician, and SMART Certified Technical Trainer for all DViT levels.

“The objective of the SMART SOP program is to provide SMART’s global channel community with the ability to receive installation and maintenance services to a uniform standard, enhancing service quality and service coverage anywhere in the world,” says Ross Teaque, CEO, ITEC. “With ITEC’s global reach, service-only focus and established delivery methodology, SMART’s customers can be confident of excellence each time, every time, globally.”  

“This program will support our resellers to augment their current sales, installation and service model,” says Patrick Lelorieux, President, Enterprise, SMART Technologies. “We are pleased to work with ITEC in realizing consistent, high-quality service and coverage for SMART customers around the world.”

For more information about ITEC’s SOP program for SMART, please visit itec-is.com/smart.

About SMART Technologies
SMART Technologies Inc. is a leading provider of technology solutions that enable inspired collaboration in schools and workplaces around the world by turning group work into a highly interactive, engaging and productive experience. SMART delivers integrated solutions of hardware, software and services designed for superior performance and ease of use, and remains a world leader in interactive displays.