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Volume 30, Issue 1

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Thursday, 17 April 2008 17:02

Preparing for a Disaster: Are You Ready?

Written by  BARBARA BRADBURY

Call centers that specialize in emergency response services rank among the most critical areas for disaster recovery planning. Thousands of customers depend on call center services to provide a timely response when they have an emergency. Needless to say, when a disaster strikes, those emergency calls can be endless. With that in mind, it is critical to develop a disaster recovery strategy that will ensure customers can always get help 24/7/365.