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Volume 30, Issue 4

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Thursday, 11 May 2017 21:12

Oh No! It's A Calling Tree Exercise

Written by  MARYMARTHA HEASLEY

You’re out with family and friends having a great time when your cell phone rings. You recognize the phone number and sigh. It’s a calling tree exercise! You think, “Great! We have this system that calls everyone automatically, so why do I have to participate in a calling tree exercise? It seems silly to practice answering a phone call. I’ve answered these calls before, so I’m just going to ignore it.” One of the biggest obstacles for management and staff are calling tree exercises. How do you convince everyone that calling tree exercises are important? This article will present some ideas on how to convince management and staff that calling tree exercises are important to the successful recovery of business. First let’s review the types of calling tree exercises a business may perform. The first is to contact all of the recovery team members who support the recovery of a critical function or business