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Volume 32, Issue 3

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Wednesday, 16 May 2018 20:14

Be The Calming Influence

Written by  BILL DelGROSSO

When someone asks what a resilience professional does, I tell them, “You’re the calming influence.” Primarily, business continuity management (BCM) and emergency management (EM) professionals have to have that effect on people, their organizations, and communities to gain their trust, contribute to the planning process, and then implement response to and recovery from incidents.When everyone else is panicked, you are the one who has the tested plan, aligned resources, and trained stakeholders to collectively make the best of a bad situation. Your influence has to be supported with your own personal dedication as well as leveraging the people, processes, and technology needed to rally champions to participate in BCM and EM processes, not fear them. Your calm demeanor grows as you gain full awareness of the risks that disrupt your organization from low to catastrophic proportions. Assessing risk is key to understanding what the challenges are, and then how people, organizations, or