Tuesday Workshop Sessions

About These Sessions

Tuesday Workshop Sessions are held on Tuesday, March 27, 2018, 3:00 - 5:30 p.m.

These interactive sessions allow attendees to explore topics in-depth. Choose one session.


Tuesday Workshop Session 1

You’re Next! Get Ready by Conducting a Cyber Breach Exercise

Tuesday, March 27, 2018
3:00 – 5:30 p.m.

Regina Phelps, EMSS

Regina Phelps

The number of major cyber-breaches that have occurred in the past few months is mind-boggling. The Equifax hack alone affected over 143 million Americans; that number represents all of the people working in the labor force! In spite of all of these incidents, few companies have serious plans for how they will respond to the impact of an actual cyber breach – and even fewer stress-test those plans. Such exercises force real-time situation analysis and decision-making in much the same way that a fire drill does, while recognizing that cyber incidents are infinitely more complicated.

This workshop shows Business Continuity Planners, Crisis Managers, and their IT counterparts how to stage a cyber breach exercise that will test preparedness, surface “hidden” circumstances, and sharpen the responsiveness of everyone from top executives to front-line business managers and technologists.

Attend this session and learn how to go about developing a realistic cyber exercise that will challenge the Crisis Management Team, the technology staff, and the business units. Leave this workshop having thought out some key aspects of a cyber tabletop exercise, feeling better prepared to develop the exercise (and perhaps a bit more paranoid).

Topics covered:

    • What a cyber exercise is – and what it isn’t.

    • Eight critical elements that make a cyber exercise work.

    • What happens when everything quits working.

    • Cyber breach exercise design principles.

About Regina Phelps
Regina Phelps, president of EMSS, is an internationally recognized thought leader in the field of emergency management, pandemic, and contingency planning, consultation, training, and speaking services to clients on four continents. Her niche includes incident management team development, pandemic planning, emergency operations center (EOC) design, and the development of emergency exercises for large global companies.


Tuesday Workshop Session 2

People Not Paper:
Resiliency Begins With Training

Tuesday, March 27, 2018
3:00 – 5:30 p.m.

Phil Lambert, Ripcord

Phil Lambert BCI Certified

The crucial component of a well-prepared and resilient organization is that their people understand the “why,” “what,” and “how” they contribute to recovery.

Topics that will be covered during the workshop:

    • Today’s Rules of Resiliency

    • Regulations, Best Practices and Standards

    • The New Rules of Resiliency

    • Training Program Strategy

    • Adult Learning Principles

    • Measuring Results

    • Flipping the BC/DR Program

Learn how to utilize experiential training (i.e. exercises), maximize the learning experience, and (most importantly) measure the results.

Join us in this hands-on workshop and be armed with a well-organized approach to the diversity of training types and delivery models for an effective resiliency strategy.

About Phil Lambert
Phil Lambert is the chairman and founder of Ripcord Solutions and has more than 22 years of experience.

Tuesday Workshop Session 3

Ready, Set, Exercise!
How to Develop and Conduct a Successful BCP/DRP Exercise

Tuesday, March 27, 2018
3:00 – 5:30 p.m.

Steven Goldman, Steve Goldman Associates

Read interview with Speaker

Steven Goldman

Successful crisis management and disaster recovery takes more than a plan: it requires realistic testing and validation. How do you do that properly? Are your exercises smoke and mirrors or do they provide as-close-to-real situations as possible? How does your program compare? How can you improve? During this hands-on workshop, you will learn how to set up and conduct a successful BCP/DRP exercise. Students will master the aspects of effective exercise preparation and execution, including:

    • Types of drills and exercises

    • Elements of a successful exercise

    • Scope, objectives, and extent of play

    • Scheduling and coordination

    • The scenario development team

    • Scenario ideas and events you can use

    • Resources and props

    • How to conduct, evaluate, and critique

    • Imagination, creativity, and leadership

    • Exercise Planning Checklist.

You will learn how to avoid common pitfalls during the development process and how to anticipate and resolve potential problems. Exercise conduct, evaluation, and critiquing strategies will be discussed. With his lively style and real-life examples, Steve will lead the class through interactive discussions of successful exercise development.

About Steven Goldman
Dr. Steven Goldman is a leading crisis management and BCP consultant and former global BCP manager for a Fortune 500 company. Over his long career Goldman has developed, conducted, and evaluated drills and exercises ranging from one-hour tabletops to massive three-day exercises involving hundreds of responders from dozens of companies and government agencies.


Tuesday Workshop Session 4

Superhero Leadership:
A Crisis Leadership Development Workshop

Tuesday, March 27, 2018
3:00 – 5:30 p.m.

Robert Chandler, Lipscomb University

Robert Chandler

Leadership is the most influential and critical element of successfully managing a contingency or crisis. Effective leaders have the necessary knowledge, skills and abilities to inspire and impact others. A good leader understands the core mission and objectives, as well as the situation contingency actions plans and goals of effective crisis management. Despite this seemingly obvious fact – many employees including executives and managers remain under-prepared to function as super leaders during urgent situations.

This interactive learning workshop focuses on “Superhero Leadership” knowledge, skills and abilities. It is appropriate for anyone wants to improve their crisis leadership capabilities either for their current position or as professional development skills building to help them advance to the next level. The course would benefit leaders of every experience level and any assigned role.

The workshop will cover topics such as:

    • Review the traits, characteristics, and factors of superhero leadership.

    • Reflection and self-assessment processes

    • Identify key focal areas for improvement in superhero leadership knowledge, skills and abilities.

    • Create a personalized superhero leadership road map to more effective leadership skills and abilities.

    • Applications to develop ability to recognize and critically evaluate superhero leadership in action.

    • Case studies for analysis and discussion.

Superhero leaders are defined by their abilities and actions, not their titles or positions. Join us for this short workshop and devote yourself to start the process to develop your own superhero leadership strengths.

Outcome objectives of the Superhero Leadership workshop include:

    • Knowledge of the Superhero Leadership KSAs

    • Superhero Leadership Self-Assessment Activity

    • Personalized Leadership Skills Formation Action Plan Creation

    • Leadership Case Study Analysis and Discussion Experience

About Robert Chandler
Robert C. Chandler, Ph.D. (University of Kansas) is an internationally recognized expert on multiple aspects of communication and human interaction in specialized contexts. He currently holds an academic appointment as a Professor at Lipscomb University.


Tuesday Workshop Session 5

Short or Detailed COOP ...
Your Choice?

Tuesday, March 27, 2018
3:00 – 5:30 p.m.

Linda Hanwacker, The LSH Group, LLC

Linda Hanwacker

Does your organization need a simple or more detailed Continuity of Operations Plan (COOP)? What determines how much detail you should include in a COOP? What approach is best for your organization. What templates are beneficial in creating a simple COOP or a more detailed COOP. The COOP is designed to ensure stability and continuation of essential program services to the public during a wide range of potential events. What information is required, what methodology to consider and what templates to apply in creating a successful COOP is the focus of this workshop. Furthermore, planning for major disasters is important. Unfortunately, the less severe emergencies that might occur more frequently are often overlooked. These minor or more frequent events can wreak havoc on an agency’s ability to continue operations. The COOP specific objectives that will be addressed are:

    • To ensure the continuous performance of essential functions during an event

    • To ensure employee safety

    • To protect essential equipment, records and other assets

    • To reduce disruptions to operations

    • To minimize damage and losses

    • To achieve an orderly recovery

    • To identify relocation sites and ensure operational and managerial requirements are met before an event occurs

About Linda Hanwacker
Linda Hanwacker is CEO/Founder of The LSH Group, LLC. The LSH Group is a professional services group for Business Continuity (BC), Continuity of Operations (COOP), Emergency Management (EMP) and IT Disaster Recovery (DR) Preparedness Planning. The LSH Group holds two Florida State Term Contracts – 991-266-11-1 Disaster Recovery Services and 973-561-10-1 IT Consulting. She is also a Professor at Florida Southwestern College (FSW) and Florida Gulf Coast University (FGCU), in Fort Myers, Florida teaching computer science, business courses and the new disaster recovery programs.




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