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Andrew Tarvin | world’s first humor engineer | Humor that Works

DRJ Spring 2019 | Monday, March 25, 2019 | General Session 1 | 8:15 – 9:15 a.m.

DRJ Spring 2019 attendees won’t want to miss the world’s first humor engineer.

Andrew Tarvin, of Humor That Works, is keynote speaker at the upcoming Orlando conference. He will be teaching attendees how to get better results while having more fun. He has worked with thousands of people at more than 250 organizations and in more than 20 countries. He is also a best-selling author and speaker who has traveled abroad.

Tarvin’s presentation, titled “Leading on Your Feet,” will focus on how participants can proactively lead in an ever-changing world by avoiding the perils of “unleadership” and how people can focus on thinking on their feet.

During this interactive session, Tarvin will provide plenty of engaging stories, numerous funny examples, and many activities for the group.

This will actually be Tarvin’s first time to speak at a DRJ event.

“I’m incredibly excited to share my knowledge with a group of incredible attendees,” says Tarvin. “I know a few other speakers who have worked with the group, and they have nothing but incredible things to say.”

Tarvin says his presentation will be different than other presenters because it focuses on the intersection of two disciplines: engineering (processes and efficiency) and humor (emotions and effectiveness).

“Attendees will definitely have fun,” he says, adding that participants will also learn about why he never became the hip hop superstar he wanted to be and how that relates to leading at any level.

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Vicky McKim | Associate Fellow of the Business Continuity Institute | Aureon

DRJ Spring 2019 | Monday, March 26, 2019 | Breakout Track 2, Session 2 | 2:45 – 3:45 p.m.

“Improving Risk Management Through Lessons Learned” will be Vicky McKim’s DRJ Spring 2019 presentation in Orlando. And with more than 30 years of experience, McKim will certainly have plenty to share with attendees.

She has been a teacher and presenter at many Disaster Recovery Journal events and conferences as well as numerous other organizations and events. She enjoys sharing her experiences with others so they, too, can benefit from some of the hard lessons she has learned.

During her presentations, McKim delivers historical events in story form with the lessons she has learned and the applications of those to her future endeavors. She engages her audience in visualizing how the lessons can apply to their own environments and draws them into planning how to improve their programs.

According to McKim, many times trauma is involved in the aftermath of a disaster. She feels that it is often overlooked by so many plans that she has audited over the years. She says this is one area people never want to experience or think will happen.

As risk management and BCP practitioners, McKim says most people manage risks and develop plans for the events that statistics prove happen most often. She says professionals mitigate and plan for fires and loss of power. They identify shelter areas and train employees just in case there is a tornado or other high-wind event. Professionals take steps to improve their cybersecurity that includes training employees. However, in 30 years of experience, McKim says none of these events that took business operations down had anything to do with any of these “likely” types of events.

“Because of this, I changed how I managed operational risk,” she says. “What I took for today in conducting risk assessments is not what I looked for when I took the experts’ advice many years ago.” In fact, she says her loss control agents for her insurance carriers did not identify or consider many of the exposures or vulnerabilities for which she watches.

In her DRJ Spring 2019 session, McKim will explore how real events can drive professionals to use the lessons learned to improve how to evaluate and control risk. She will speak from real-life experiences and not what she has heard someone else teach or discover. She will use these first-hand experiences to share the good and bad of those lessons so others can avoid some of the same occurrences she has faced.

McKim is director of risk management of business resilience for Aureon. She is also an associate fellow of the Business Continuity Institute. In addition, she has Master Business Continuity Professional and Risk Management Professional certifications. She has three decades of experience in risk management, business continuity, and disaster recovery, including BCM program director for two global organizations. McKim has spoken and taught at national, regional, and local conferences for more than 15 years. She also regularly contributes articles for publication. She is a member of the DRJ Editorial Advisory Committee.

With her broad experience, McKim will provide her Orlando attendees with a proven perspective on how to improve risk controls and continuity for their business operations, along with multiple practical examples of what the next steps may look like. Her stories and practical guidance will empower those who want strategies for action so that they can create more resilient environments for their workplace.

“Planning for residual risk is the purpose of business continuity management,” says McKim, “and every recovery experience should teach us something about mitigating risk.”

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Terri Howard | senior director | FEI Behavioral Health

DRJ Spring 2019 | Monday, March 26, 2019 | Breakout Track 2, Session 5 | 2:45 – 3:45 p.m.

Terri Howard has worked for 23 years in the field of business resiliency and business continuity. Using her experience as FEI Behavioral Health’s senior director, she will use a relaxed, informal style to present “Civil Unrest and Employees: When Community Concerns Become Workplace Challenges” at DRJ Spring 2019.

Howard is responsible for working with corporate clients to ensure companies are prepared for, can respond to, and recover from a crisis incident. She also coordinates the people support and psychological first-aid services for those impacted by a crisis incident. In addition, she is experienced in developing drills and exercises aimed at testing current crisis management plans and procedures.

Over the years, Howard has contributed to several international standards and guidelines on crisis management and workplace violence prevention, including ASIS and the FBI. She is currently pursuing a doctorate degree in public safety and emergency management leadership. During her Orlando presentation this spring, Howard will talk about the rise of discussions on racial and gender inequality, income inequality, gender discrimination, opiate abuse, health care, and more. Because the Internet has become a tool for both public discourse and mobilization, people around the world voice their opinions on social issues, disagree, or sometimes find common ground. They organize protests and large gatherings in response to the issues facing the modern world. Howard says the Internet-driven interconnectivity means that employees are not only aware of the issues in their community, but the issues in the world are large. Business continuity professionals know how to handle crisis in the workplace, but crises outside of the workplace can be much more difficult to control and can have equally dramatic effects on employees.

Howard will ask attendees some important questions, including what organizations can do when facing the risk of civil unrest, both within and without its workplace walls. She will guide participants through examples of civil unrest in the workplace, the implications of community turmoil on business continuity, and how business continuity professionals can work to disarm conflict while maintaining the safety of their employees and dependents.

Using a conversational approach, Howard will help attendees apply what they learn through role play, small group activities, and participation throughout the course of her presentation. Howard has presented to a variety of audiences, including previous Disaster Recovery conferences and other events. She has led panel discussions, facilitated interactive workshops, taught train the trainer courses, and conducted webinars. She has presented classes ranging from one hour to five-day courses.

During DRJ Spring 2019, Howard will use her many years of experience and expertise in both business continuity and human resources to present practical applications of real-world issues. She will show attendees how recent events and the polarization of individual attitudes and opinions have spilled over into the workplace. Attendees will gain knowledge about responsibilities that employers have to address these issues and how to support employees and their families who experience this phenomenon from their individual point of reference. “Civil unrest is not a common crisis, but one for which organizations need to prepare for,” says Howard. “Crisis outside the workplace can have dramatic effects on employees, and that impact spills into the workplace through conflict or intense interactions among co-workers.” She adds that business continuity professionals play a role in the preparedness by creating and encouraging a culture of diversity and inclusion.

She adds, “Though it’s often thought of in terms of race and gender, embracing diversity of thoughts and opinions is equally as important. When diversity of all kinds is embraced—and differences of opinion are expressed in a respectful way—understanding, appreciation, and acceptance follow.”

“Business continuity professionals who work to build a diverse and inclusive culture will minimize the internal effects of external situations.”

Howard concludes that FEI has received numerous calls at its Employee Assistance Program service center regarding problems in the workplace as a result of civil unrest and polarized public opinion. As a response to these calls, they have developed strategies to help business continuity professionals handle the intrusion of these outside events in the workplace. Some of these strategies include workplace civility trainings for employees, ideas on how to coach management on handling workplace conflict, setting examples of appropriate behavior, and consultation with employees on developing policies and procedures specific to their organization.

These are some of the strategies and insider tips that Howard will share with the attendees at her DRJ Spring 2019 session.

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Audrey Quinn | service continuity business system analyst | Spectrum Health

Nicole Skibinski | manager of service assurance | Spectrum Health

DRJ Spring 2019 | Tuesday, March 26, 2019 | Breakout Track 7, Session 2 | 1:30 – 2:30 p.m.

For business professionals who feel there is a disconnect between the business and the IT department, particularly a disaster, then they will want to attend the DRJ Spring 2019 session by Audrey Quinn and Nicole Skibinski.

This combined breakout track session is titled “IT Major Incident Management: The Journey from Inhibitor to Enable.”

Quinn and Skibinski will work with participants to answer some important questions, including if they ever wonder whether IT understands the needs of the business and customers when things go wrong.

According to the presenters, there is a way to transform an IT organization from inhibitor to enabler during a crisis and along the way gain the confidence and trust of the business. Participants will be armed with a toolkit that includes the application of management-by-objective via the Major Incident Lifecycle Model. They will also learn how to build a command and control structure that can integrate seamlessly with the National Incident Management System; best practices in communication to realize one message in real-time to the business and community; key performance indicators that demonstrate success; and how to turn the aftermath of crisis into an opportunity to reduce risk and eliminate major incidents from happening again.

This session will show how Spectrum Health functioned in their multi-year journey of transforming a chaotic, homegrown IT major incident process into a true incident command system. Attendees will also see how Spectrum built a robust IT ICS that worked seamlessly with their emergency preparedness and business continuity programs as well as integrated with other incident response processes in IT security, project management, and facilities. Quinn and Skibinski will share how Spectrum Health decreased the number of IT major incidents, improved service restoration, reduced overall downtime, and increased process satisfaction.

Participants for this session will leave with the same tools and techniques that have allowed Spectrum Health to reduce the risk of critical IT system failures and drove positive business impact through organizational commitment to continuous service improvement.

Quinn, CBRM, is the service continuity business system analyst for Spectrum Health. She is a senior business system analyst in information services for Spectrum Health. She has been with the group for nearly four years.

She focuses on service continuity, service-level management, application tiering, and supports major incident management. She has experience in building strong relationships with emergency preparedness, business continuity, IT security, and IT infrastructure teams and business customers.

This will be Quinn’s first time as a DRJ conference presenter. She says she intends to engage the audience and include real-life examples so that attendees gain as much insight as possible.

In her spare time, Quinn teaches creative writing to kids and used to work in museum creative program administration and parks and recreation. As a result of her experience, she says she is very comfortable speaking in front of crowds of all sizes.

Skibinski, CBRM, is manager of information services for Spectrum Health. She has nearly 10 years of experience in IT service management processing that includes service continuity, incident management, change management, configuration management, and knowledge management. She designed and implemented the Major Incident Management process, which will be discussed in the presentation, in 2014 with the goal of providing structure and support through the Incident Command System when critical infrastructure, business services, or clinical technology impacting incidents occur. This aligns with the National Incident Management System framework and is a component of the overall Spectrum Health Incident Command System. She formed and now leads the organization’s Service Assurance team which consists of nine analysts who partner with other IT and business teams to provide consistency in operational processes that are designed to prevent service disruptions, enhance recovery capabilities, and manage cross-functional workflows. Her team is responsible for designing, documenting, implementing, and continuously improving many Service Management processes that reduce risk and protect the business.

“My goal is to share the journey Spectrum Health has been on and to provide a path for others to follow so they, too, can be successful when responding and managing critical IT failures.” Although this will also be Skibinski’s first time speaking at a DRJ conference, she frequently trains and presents to smaller and larger groups.

Both Quinn and Skibinski say their session will be unique and include many real-life examples along with plenty of tools and templates. There will even be an allotted question-and-answer time.

Skibinski stresses that their presentation addresses a process that relates to and supports business continuity. As technology expands and becomes even more critical to daily workflow and in generating revenue, tech downtimes are more challenging and time sensitive. The need for alignment between the business and IT in their incident response processes becomes even more crucial. So the pair will provide important IT perspective and show how collaboration, consistent communication, and trust between all involved can result in a powerful partnership that reduces risk and truly protects the business.

Quinn says she and Skibinski’s roles in Spectrum’s Incident Command Organization will help offer insight to their DRJ Spring 2019 session attendees because they have valuable experience that they will share during their presentation. They are responsible for decision making and coordination, including communication, to resolve IT issues that impact the business.

“No decision can be made without understanding the technology or the impact of end-users,” says Quinn.

Spectrum Health is a not-for-profit, integrated, managed healthcare organization based in West Michigan.

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Alice Kaltenmark | chapter president | The BCI US Chapter

Lisa Jones | chapter vice president | The BCI US Chapter

DRJ Spring 2019 | Tuesday, March 26, 2019 | Breakout Track 7, Session 5 | 1:30 – 2:30 p.m.

DRJ Spring 2019 attendees will be in for a special treat if they attend the presentation “BCI Continuity and Resilience Research Report” by Alice Kaltenmark and Lisa Jones.

The duo have more than three decades of service in business resiliency and business continuity. Kaltenmark is service continuity manager for RELX Technology Services and is vice president of the U.S. chapter of BCI. Jones is business continuity lead at Jefferson University and is a board member for BCI.

In this session, the presenters will share the BCI research report that discusses the current state of organizational resilience through the lens of the global BCI research conducted across the continuity spectrum. Are firms adopting a more joined-up approach? Are they breaking down the slice across the various internal functions? If so, what benefits are they reaping and what was learned on their journey? Do the trends hold true around the globe, or do they differ between North America and the rest of the world? Answers to these questions will be given by Kaltenmark and Jones, who are BCI-USA chapter board members and practitioners. They will also share their research results and lead discussion in Orlando.

This joint presentation style is interactive with audience encouraging all to participate in the discussion of the report findings.

Both speakers have presented at previous DRJ conferences. They have also presented at local and national conferences in their respective regions. They speak with confidence, conviction, and have engaging speaking styles that encourage participation from attendees.

This presentation will share research report findings from BCI’s research team endeavoring to provide a global perspective on the evolution of the continuity and resilience profession in today’s rapidly changing world. The most valuable information will be what transpires as part of the conversation with the other attendees as this is where the research becomes real to each individual from his or her own perspective or viewpoint.

Kaltenmark and Jones will work to show attendees the importance of collaboration across resilience-related disciplines and how necessary a cohesive and effective proactive and reactive response is to protect organizations from whatever happens in and around them.

“It is important to be engaged in this conversation – this is how real change happens. Don’t allow yourself to be satisfied with the status quo. If you do, you’ll be left behind.”

Kaltenmark joined the U.S. chapter of BCI as a voluntary board member in 2015 and is currently chapter vice president. She has more than 20 years of experience in business continuity and disaster recovery in the information solutions industry and more than 35 years of experience in IT. She currently leads the business continuity and disaster recovery program for RELX Technology Services and the global IT disaster recovery program for LexisNexis. In addition, Kaltenmark is a founding member of the RELX BCM Forum and drives the ITDR arm of the second line of defense team. She is also president of the regional non-profit Continuity Professionals of Ohio. She is committed to growing continuity professionals and is passionate about evolving the continuity and resilience profession, keeping it relevant.

Jones joined the U.S. chapter of BCI as a voluntary board member in 2016. She has more than 12 years of experience in business continuity and disaster recovery planning in the healthcare provider and health insurance industry. Her expertise includes governance, plan development, business impact analysis, program management, and crisis management. Currently, she is leading the development of an enterprise business continuity. Jones’ expertise includes governance, plan development, business impact analysis, program management, and crisis management. Currently, she is leading the development of an enterprise business continuity and disaster recovery program for a leading health system and university in the Northeast. Jones has a special passion for plan awareness, applying innovative techniques to mature programs and raise the visibility of contingency planning. Her goal is to ensure organizations recognize the value business continuity professionals provide.

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