Speaker Spotlight - Delroy Ross

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Delroy Ross | global business continuity officer | Cigna

DRJ Spring 2019 | Monday, March 25, 2019 | Senior Advanced Track 2| 1:30 p.m. – 5:15 p.m.

Delroy Ross will be leading one of three break-out sessions on the afternoon of March 25 as part of DRJ Spring 2019’s Senior Advanced Track.

This session, titled “To Improve Resiliency is to Change,” is set for 1:30-5:15 p.m.

According to Ross, managing an enterprise-wide business continuity management program and the response and recovery of disruptive events in an ever-changing environment includes having the right team, tools, support, and processes in place. But it also requires flexibility and being open to change. Continuous improvement is necessary in order to meet future needs.

This hands-on session with audience engagement will review how Cigna revamped its program to better position itself to respond to change and provide additional value to the business.

“I usually walk back and forth on stage and call upon audience members for survey answers to find out how many have done this,” he said.

He said attendees’ level of knowledge and experience on this topic is different since everyone struggles with change and the problem of how to improve their programs.

“We all live and breathe it every day and have the same frustrations,” he said. “My presentation will talk about those frustrations and how we turned them into successes.”

The beginning of every program, he said, starts with the team. “Is everyone rowing the same boat? If not, help that person find a new role at the same time by making your team stronger.”

Although this is Ross’s first time speaking at a DRJ conference, he has given many presentations to large groups internally at Cigna and at other conferences.

The Senior Advanced Track day will conclude with an exclusive “Meet the Experts” reception in the evening.

Ross, CBCP, CISA, is director and global business continuity officer for Cigna. He has been in the business continuity profession for six years and has led Cigna’s business continuity and corporate crisis programs for the past three years. His responsibilities include enterprise crisis management and global business continuity planning.

He earned a bachelor’s degree from the University of Connecticut and a master’s from the University of Hartford.

Ross resides in Charlotte with his wife, three daughters, and infant son.

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