Breakout Track 1

Breakout Track 1 Monday, March 25, 2019: 1:30 p.m. - 2:30 p.m.

Breakout Track 1 – Session 1

If you Fail to Plan, Plan to Fail: Building a Successful Enterprise Event Management Program

When:
Monday, March 25, 2019
1:30 p.m. – 2:30 p.m.

Speaker:
Chris Wells, Voya Financial
Stephanie Samuels, Voya Financial

Chris Wells Stephanie Samuels

Business continuity plans and crisis playbooks are developed with very specific objectives in mind, i.e. continue operations, respond to, and recover from disruptive events. All successful companies recognize the need to build a comprehensive BCP program. The struggle is all too often the crisis playbooks can be department specific and don’t fully account for the collaborative handshakes that occur across the business resilience team and the rest of the organization. Join us to explore how we piece together the puzzle in building a successful and sustainable enterprise event management program designed to provide both strategic and tactical perspective in all elements of crisis avoidance, response, mitigation, and recovery.

About Chris Wells
Chris Wells works for Voya Financial as the enterprise event manager within the business resilience office.

About Stephanie Samuels
Stephanie Samuels is business resilience office manager for Voya Financial.

Breakout Track 1 – Session 2

Practical Tools and Tips to Improve Your Business Continuity Plan

When:
Monday, March 25, 2019
1:30 p.m. – 2:30 p.m.

Speaker:
Guy Avnor, Amdocs Inc.

Guy Avnore

In the past 16 years of business continuity implementations, drills, managing real events around the world, winning three international awards, and managing the global business continuity of Amdocs I thought to share some of the tools and give practical tips to the DRJ participants to improve their business continuity Plan. The tools and tips are an outcome of real events and many drills, and I believe these will help to significantly improve the preparedness of the organizations to deal with crisis situations.

About Guy Avnor
Guy Avnor is director of global business continuity management and the cyber security center.

Breakout Track 1 – Session 3

SIPOC Slaying the BIA

When:
Monday, March 25, 2019
1:30 p.m. – 2:30 p.m.

Speaker:
Charlie Brown, Primary Residential Mortgage, Inc.

Charlie Brown

Beaten, battered, and bruised by the BIA? A SIPOC is your answer! SIPOC is an acronym for suppliers, inputs, processer, outputs, and customers. The SIPOC, a simple and intuitive diagramming tool, employed during the measure phase of the Six Sigma DMAIC methodology, and provides us a transdisciplinary approach to identify the relevant elements of a BIA in minutes instead of hours, days, or weeks. See how to eliminate gathering superfluous information that bogs down the execution of your BC strategies in this interactive session. You’ll learn ways to create a SIPOC, hear case studies, explore how it can be used to learn the business and provide value and continuous improvement in your organization while increasing your business acumen. You’ll also be provided a template and resources for deploying your own SIPOCs!

About Charlie Brown
Charlie Brown is director of enterprise risk management for Primary Residential Mortgage, Inc.

Breakout Track 1 – Session 4

Measuring Capabilities to Advance Your Program

When:
Monday, March 25, 2019
1:30 p.m. – 2:30 p.m.

Speaker:
Mark Armour, Brink’s Inc.

Mark Armour

The means of effectively measuring the value that business continuity delivers has been elusive. Many of the solutions out there merely compare program deliverables with the requirements dictated by current business continuity practices. But this only measures effort and is of little value in determining if the deliverables in question are actually improving recoverability. The other option is to use exercises to measure against recovery time objectives. But exercises can be full of artificialities, and the results are one-dimensional as they don’t capture cost, effort, capacity, or functionality. Enter the RPC (resources, procedures, competencies) model of organizational resilience. In this session, learn how to quickly and iteratively take steps to significantly advance your program through more effective metrics. Mark Armour, CBCP is the co-creator, along with Dr. David Lindstedt, of the adaptive business continuity framework and co-author of the book “Adaptive Business Continuity: A New Approach.”

About Mark Armour
Mark Armour is a leader in the business continuity profession, having guided programs for global Fortune 500 companies and championed innovations in the field.

Breakout Track 1 – Session 5

Ethics and Cybersecurity:
How’s Your Organization’s Moral Compass?

When:
Monday, March 25, 2019
1:30 p.m. – 2:30 p.m.

Speaker:
Gwendolyn White, Xavier University

Speaker Spotlight

Gwen White

When was the last time your organization reviewed their ethical standards in relation to cybersecurity? If not, it is time to create or update guidelines for information security and technology staff that directly affects the incident response plan and employees. Questions regarding response to hacking, data breach, malicious employees, trustworthiness of IT employees, and more will be covered.

About Gwen White
Gwen White is a teaching professor of information technology and statistics at Xavier University in Cincinnati, Ohio.

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