Breakout Track 2

Breakout Track 2 Monday, March 25, 2019: 2:45 p.m. - 3:45 p.m.

Breakout Track 2 – Session 1

Crisis Navigation for Board Members and Executives: Actions That Can Save Your Organization’s Reputation

When:
Monday, March 25, 2019
2:45 p.m. – 3:45 p.m.

Speaker:
Eden Bowe, Gillott Communications, LLC

Speaker Spotlight

Eden Gillott Bowe

Today’s 24-hour demand for real and fake news has changed the way both for-profit and nonprofit organizations do business or charitable work. Small mistakes can quickly escalate in reputation-damaging crises. Preventing or repairing these crises ultimately rests with board members.

This presentation teaches board members – as well as executives and top management – crisis avoidance, planning, preparation, solving, and rebuilding.

Attendees will learn how to anticipate what can lead to crises, errors to avoid when navigating a crisis, how to establish an effective crisis strategy, and best communication practices.

About Eden Gillott Bowe
Eden Gillott Bowe is president of crisis public relations and reputation management firm Gillott Communications.

Breakout Track 2 – Session 2

Improving Risk Management Through Lessons Learned

When:
Monday, March 25, 2019
2:45 p.m. – 3:45 p.m.

Speaker:
Vicky McKim, Aureon

Vicky McKim

As risk management and BCP practitioners, most of us manage risks and develop plans for the events that statistics prove happen most often. We mitigate and plan for fires and loss of power. We identify shelter areas and train employees just in case there’s a tornado or other high-wind event. We take steps to improve our cyber security that includes training our employees. This is great.

However, in 30 years of experience, most of the events that took business operations down had nothing to do with any of these “likely” types of events. Because of this, I changed how I managed operational risk. What I look for today in conducting risk assessments is not what I looked for when I took the experts’ advice many years ago. In fact, my loss control agents for my insurance carriers don’t identify or consider many of the exposures and vulnerabilities for which I watch. This session will explore how real events can drive us to use the lessons learned to improve how we evaluate and control risk.

About Vicky McKim
Vicky McKim is an Associate Fellow of the Business Continuity Institute.

Breakout Track 2 – Session 3

Embrace Risk in Your Digital Transformation Journey

When:
Monday, March 25, 2019
2:45 p.m. – 3:45 p.m.

Speakers:
Patrick Potter, RSA

Patrick Potter

Integrated Risk Management (IRM) is really about ONE GOAL - helping the business grow. Companies are constantly on the lookout for opportunities – quicker speed-to-market, digitization of the business, and becoming data driven are some of the top priorities for growth. Most, if not all, organizations today are using technology to fuel their growth, it’s called the Digital Transformation. However, this universe of growth activities also has a ‘parallel universe’ - the Digital Risk Universe and some concerning risks include cyber threats, resilience and compliance.

Attend this session to learn how your risk and resiliency programs fit into IRM, and can become more agile and rely on better data, more consistent processes and better alignment.

About Patrick Potter
Patrick Potter is currently a GRC Strategist and subject matter expert for RSA, where he oversees the direction of the Archer Business Resiliency solution.

Breakout Track 2 – Session 4

Training and Awareness in a Diverse Environment

When:
Monday, March 25, 2019
2:45 p.m. – 3:45 p.m.

Speaker:
Ellie Grice, Grainger

Ellie Grice

With the workplace constantly becoming more technology-focused and the audience becoming more diverse with new generations entering the workforce, business continuity professionals have an opportunity to creatively deploy relevant and meaningful training and awareness at their organization. In this session you will learn tactics to reach your assorted audiences and create a lasting impression so that your team members walk away energized to support preparedness and keep the business running.

About Ellie Grice
Ellie Grice has been a member of the business continuity and disaster recovery team at Grainger for eight years.

Breakout Track 2 – Session 5

Civil Unrest and Employees: When Community Concerns Become Workplace Challenges

When:
Monday, March 25, 2019
2:45 p.m. – 3:45 p.m.

Speaker:
Terri Howard, FEI Behavioral Health

Speaker Spotlight

Terri Howard

We have recently seen the rise of discussions on racial and gender inequality, income inequality, gender discrimination, opiate abuse, health care, and more. In particular, the Internet has become a tool for both public discourse and mobilization. People across the world are able to voice their opinions on social issues, disagree or find common ground, and even organize for protests or large gatherings in response to the issues facing our modern world.

Internet-driven interconnectivity means that employees are not only aware of the issues in their community, but the issues in the world at large. Business continuity professionals know how to handle crises in the workplace, but crises outside the workplace can be much harder to control and can have equally dramatic effects on employees.

What can an organization do when facing the risk of civil unrest both within and without its workplace walls? We guide you through examples of civil unrest in the workplace, the implications of community turmoil on business continuity, and how business continuity professionals can work to disarm conflict while maintaining the safety of employees and their dependents.

About Terri Howard
Terri Howard is FEI Behavioral Health’s senior director and is responsible for working with corporate clients to ensure companies are prepared for, can respond to, and recover from a crisis incident.

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