Breakout Track 7

Breakout Track 7 Tuesday, March 26, 2019: 1:30 p.m. - 2:30 p.m.

Breakout Track 7 – Session 1

The State Of Enterprise Risk Management

Tuesday, March 26, 2019
1:30 p.m. – 2:30 p.m.

Stephanie Balaouras, Forrester Research, Inc.

Stephanie Balaouras

This session will discuss the current state of enterprise risk management (ERM) including ERM roles, responsibilities, and reporting structure, as well as the relationship of business continuity to ERM, the solutions firms invest in to facilitate ERM and lessons learned from past crises and risk events. The session will use benchmark data from the annual Forrester and Disaster Recovery Journal joint survey on industry trends and market maturity.

About Stephanie Balaouras
Stephanie Balaouras is VP and research director for security and risk at Forrester.

Breakout Track 7 – Session 2

IT Major Incident Management:
The Journey from Inhibitor to Enabler

Tuesday, March 26, 2019
1:30 p.m. – 2:30 p.m.

Audrey Quinn, Spectrum Health
Nicole Skibinski, Spectrum Health

Audrey Quinn Nicole Skibinski

Do you ever feel like there is a disconnect between the business and the IT department during a disaster? Do you wonder whether IT understands the needs of the business and customers when things go wrong? Well, there is a way to transform your IT organization from inhibitor to enabler during a crisis and along the way gain the confidence and the trust of the business. Participants of this session will be armed with a toolkit that includes the application of management-by-objective via the Major Incident Lifecycle Management Model; how to build a command and control structure that can integrate seamlessly with the National Incident Management System (NIMS); best practices in communication to realize one message in real-time to the business and community; key performance indicators that demonstrate success; and how to turn the aftermath of crisis into an opportunity to reduce risk and eliminate major incidents from happening again!

Join Spectrum Health – a national leader in healthcare delivery – on their multi-year journey of transforming a chaotic, homegrown IT major incident process into a true incident command system (ICS). See how they built a robust IT ICS that works seamlessly with their emergency preparedness and business continuity programs as well as integrates with other incident response processes in IT security, project management, and facilities. Learn how they decreased the number of IT major incidents by 67 percent; improved service restoration times by 64 percent; reduced overall downtime by 87 percent; and increased process satisfaction by 37 percent. Leave with the tools and techniques that allowed Spectrum Health to reduce the risk of critical IT system failures and drove positive business impact through organizational commitment to continuous service improvement.

About Audrey Quinn
Audrey Quinn is the service continuity business system analyst for Spectrum Health.

About Nicole Skibinski
Nicole Skibinski is the manager of service assurance at Spectrum Health.

Breakout Track 7 – Session 3

Operationalizing Business Continuity

Tuesday, March 26, 2019
1:30 p.m. – 2:30 p.m.

Emily Hunt, DuPont

Emily Hunt

At its best, business continuity management (BCM) enables organizations to manage risk and improve recovery. Unfortunately, the term has been “commoditized” or used interchangeably with emergency response, disaster recovery, or crisis management. At DuPont Sustainable Solutions (DSS), we believe business continuity should be much more than just a big binder of plans, processes, and procedures. Rather, it should contribute to an organization’s overall resiliency. Continuity, along with a resilient mindset must be internalized and practiced in daily decision-making processes in order for organizations to continuously improve their recovery capabilities.

In this presentation, we share our recent work in developing a business continuity management system where it goes beyond just a “big binder.” We took a thoughtful approach that is guided by intended outcomes rather than just meeting international standards. The result is a pragmatic, simple-to-use set of tools that complements a workforce that is engaged, understands the concept of resiliency, and ready to respond and recover when disruption calls.

About Emily Hunt
Emily Hunt leads DuPont Sustainable Solutions’ (DSS) risk and resilience practice in North America.

Breakout Track 7 – Session 4

The World is Uncertain But is Risk Uncertain?

Tuesday, March 26, 2019
1:30 p.m. – 2:30 p.m.

Karen Thomas, NYCEM

Karen Thomas

So we live in a world where the inevitable is unavoidable reality. What can you do to make sure you are prepared for risk that you know will ultimately show up? There are many things you can do to make sure that you are prepared for the unavoidable. One must shift his or her focal point from the “sticking the head in the sand” to “standing up face to face with the dragon.” We must all plan for the possibility of exposure to loss which can be determined by using qualitative or quantitative methods. The probability of the event occurring should always be high, but the consequence of it negatively affecting your operations should be low. We should be always in a state of “I’m ready!”

About Karen Thomas
Karen Thomas is a continuity of operations (COOP) planner for the NYC Emergency Management (NYCEM) Department.

Breakout Track 7 – Session 5

BCI Continuity and Resilience Research Report

Tuesday, March 26, 2019
1:30 p.m. – 2:30 p.m.

Alice Kaltenmark, The BCI - US Chapter
Lisa Jones, The BCI - US Chapter

Alice Kaltenmark Lisa Jones

In this session, we will share with you the BCI research report that discusses the current state of organizational resilience through the lens of the global BCI research conducted across the continuity spectrum. Come to this session to get answers. Are firms adopting a more joined-up approach? Are they breaking down the silos across the various internal functions? And if so, what benefits are they reaping, and what did they learn on their journey? Do the trends hold true across the globe, or do they differ between North America and the rest of the world? The conversation is in full swing … come join the discussion!

About Alice Kaltenmark
Alice Kaltenmark joined the BCI - US chapter board as a voluntary board member in 2015 and is currently the chapter president.

About Lisa Jones
Lisa Jones has more than 11 years of business continuity and disaster recovery planning experience in the healthcare provider and health insurance industry.

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