Tuesday Workshops

Tuesday Workshop Sessions Tuesday, March 26, 2019: 3:00 p.m. - 5:30 p.m.

Tuesday Workshop Session 1

The Crisis of our Lifetimes? Perhaps – Preparing Your Company for a Cyberattack or Breach by Doing an Exercise

Tuesday, March 26, 2019
3:00 p.m. – 5:30 p.m.

Regina Phelps, EMSS

Speaker Spotlight

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Regina Phelps

Cyberattacks and breaches are now as common as the sun coming up in the morning. Is your company ready? It could be a loss of customer data, ransomware, loss of access or information, or any number of issues. The number of major cyber-breaches that have occurred in the last 12 months is mind-boggling. In spite of all of these incidents, few companies have serious plans for how they will respond to the impact of an actual cyber event – and even fewer stress-test those plans. Such exercises force real-time situation analysis and decision-making in much the same way that a fire drill does, while recognizing that cyber incidents are infinitely more complicated.

This workshop shows business continuity planners, crisis managers, and their IT counterparts how to stage a cyber breach exercise that will test preparedness, reveal “hidden” circumstances, and sharpen the responsiveness of everyone from top executives to front-line business managers and technologists.

Attend this session and learn how to go about developing a realistic cyber exercise that will challenge the crisis management team, the technology staff, and the business units. You will leave this workshop having thought out some key aspects of a cyber tabletop exercise, feeling better prepared to develop the exercise (and perhaps a bit more paranoid).

Topics covered:

  • What a cyber exercise is – and what it isn’t.
  • Eight critical elements that make a cyber exercise work.
  • What happens when everything quits working.
  • Cyber breach exercise design principles.

About Regina Phelps
Regina Phelps, president of EMSS, is an internationally recognized thought leader in the field of emergency management, pandemic, and contingency planning, consultation, training, and speaking services to clients on four continents. Her niche includes incident management team development, pandemic planning, emergency operations center (EOC) design, and the development of emergency exercises for large global companies.

Tuesday Workshop Session 2

Active Shooter Survival – Tactical Choice to Survive

Tuesday, March 26, 2019
3:00 p.m. – 5:30 p.m.

Dr. Kenneth L. Wolf, IMT

Dr. Kenneth L. Wolf

The time between the start of an active shooter incident and the arrival of police is terrifying.

This program will suggest tactical self-protection and survival choices during active shooter incidents. Video analysis of how “real people” react during “real” shooting events will be discussed.

The review of active shooter incidents at malls, manufacturing facilities, healthcare, offices, houses of worship, colleges, schools, and public settings have suggested preventive activities to increase employee survival. This training will focus on helping organizations to understand “best practices” and to develop strategies to prepare for, train to survive, and recover from the aftermath of active shooter and workplace violence incidents.

Active shooter seminar content:

  • “lessons learned” from active shooter incidents in office, plant, school, healthcare, and public settings
  • benchmarking best practices and Department of Homeland Security / OSHA guidelines
  • how do “real people” react during “real” active shooter incidents
  • human reactions to combat situations
  • developing an employee “survival mentality” – situational awareness
  • shots fired
  • what to do in response gap between the first shots fired and arrival of the police
  • “defending” yourself and your space – reacting to intruders
  • self-defense reactions to counter aggressive individuals
  • “when and how” to “run, hide, fight”
  • survival strategies and choices
  • considerations on disrupting, distracting, engaging the perpetrator
  • managing the aftermath
  • reducing employee trauma and organizational re-stabilization
  • developing active shooter programs in your organization

About Dr. Kenneth L. Wolf
Dr. Kenneth L. Wolf consults on workplace violence prevention, behavioral threat management, and crisis management management. He is the managing partner of the Incident Management Team in Michigan, with affiliates worldwide.

Tuesday Workshop Session 3

Personal Resilience in an Uncertain World:
A Learning Workshop on Situational Awareness

Tuesday, March 26, 2019
3:00 p.m. – 5:30 p.m.

Robert Chandler, Lipscomb University

Robert Chandler

Situational awareness (SA) or situation awareness involves the critical sensory perception and analysis of environmental elements with respect to context, the recognition and comprehension of their meaning(s) and implication(s), and the projection of their dynamic status especially after variables or factors have changed. It is a key aspect of personal resilience and success in many circumstances, sometimes even the difference between life and death.

Situational awareness is the ability to identify, process, and comprehend information about how to best manage or perhaps even survive in an emergency. Stated simply, it’s knowing what is going on around you, understanding what it “means,” and having the best opportunity to successfully respond. Situational awareness is dynamic and higher order skills set and is hard to enact, maintain, and sustain, as well as all too easy to lose.

This engaging session will cover ways you can better understand SA, its key role in personal resilience, as well as specific ways to improve your SA knowledge, skills, and abilities – before you next need it in a critical situation. This includes factors such as predictive monitoring, identifying environmental elements, intuition, managing information overload, mindfulness, temporal spatial recognition, fatigue endurance, and behavioral monitoring.

The workshop will cover aspects such as

  • Review and discuss the emergence of the situational awareness (SA) construct, SA core concepts, traits, characteristics, and related factors of situational awareness (SA).
  • Learn key techniques associated with situational awareness (SA) knowledge, skills, and abilities.
  • Opportunity for questions and discussion about situational awareness (SA).
  • Opportunity for reflection and self-assessment of your situational awareness (SA) knowledge, skills, and abilities.
  • Opportunity to identify key focal areas for improvement of your personal situational awareness (SA) knowledge, skills, and abilities.

About Robert Chandler
Robert C. Chandler, Ph.D. (University of Kansas) is an internationally recognized expert on multiple aspects of communication and human interaction in specialized contexts. He currently holds an academic appointment as a Professor at Lipscomb University.

Tuesday Workshop Session 4

ISO 22301: Implementing Business Continuity Procedures

Tuesday, March 26, 2019
3:00 p.m. – 5:30 p.m.

Lynnda Nelson, ICOR

Lynnda Nelson

Attend this workshop and learn how to document procedures as required in ISO 22301. The course begins with the general requirements and continues with requirements for incident response, communications and warning, business continuity, and recovery procedures. Learn how to interpret the requirements listed in ISO 22301 and how to utilize the guidance in 22313. The workshop also includes draft changes to both standards expected to be published later in 2019.

Learning objectives:

  1. Describe the different types of plans and procedures that should be present in every BCM program and understand how they each support the BCMS.
  2. Understand the purpose of the different types of plans.
  3. Identify the purpose of the different types of teams that should implement the procedures.

This workshop is one of the eight competencies from ICOR’s Implementing ISO 22301 certification course.

About Lynnda Nelson
Lynnda Nelson is the president of the board of directors of The International Consortium for Organizational Resilience, a non-profit 501c3 education and credentialing organization in the disciplines that support resilience.

Tuesday Workshop Session 5

A High-Performance BCM Program Starts With You

Tuesday, March 26, 2019
3:00 p.m. – 5:30 p.m.

Michael Herrera, MHA Consulting, Inc.

Speaker Spotlight

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Michael Herrera

Developing a high-performance BCM program starts with you. As the leader, you’re responsible for the fate and direction of your program. The program’s success depends on your ability to guide your team’s current and future efforts. One of the most important things you must do is develop an understanding of your personal strengths and weaknesses, and then either improve your weak areas or delegate those tasks to other people.

There are many skills required to manage a BCM program. You must possess the relevant technical knowledge; be able to communicate at all levels of the organization; build relationships with stakeholders; sell your budget needs and risk concerns; eliminate roadblocks; manage people of various skillsets; and lead during a crisis.

In this session, you’ll conduct an inventory of your personal and professional skillsets, gaining an understanding of how your abilities relate to the key requirements needed in a BCM leader. You’ll build a plan of action to address each strength and weakness over the next 6-12 months. Developing these insights is the first step toward building an exceptional you and a quality BCM program.

About Michael Herrera
Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level.

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